Willow
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Frequently asked questions

Should you not find the answer to your question here, just contact us through the link to support!

Are my conversations private?

Yes. Your privacy is very important to us. All chats are securely stored and treated with the utmost confidentiality. We never share your information or session details with anyone outside of Willow.

Can I get a refund if I am not satisfied?

If you feel that your experience didn’t meet our standards of care and authenticity, please contact us. We genuinely care about your experience and will do our best to resolve the situation with fairness and heart.

Can I remain anonymous during sessions?

Yes, you can use a username and share only what you're comfortable with. What matters most to us is that you feel safe and respected.

Do I need to believe in this to make it work?

You don’t have to believe in anything specific — just come with an open mind and heart. Healing, clarity, and insight have a way of finding us when we’re ready. Willow is here to support you, wherever you are on your journey.

Do I need to book a session in advance?

You can browse our available advisors, choose someone who feels right to you, and start a session directly through the website. Our services are available instantly. In the future we aim to offer scheduling sessions bookings in advance.

How do I choose the right advisor for me?

We encourage you to take your time and read the profiles of our practitioners. Each advisor has a unique energy and approach. Trust your intuition — the right one will resonate with you. And if you ever feel unsure, you’re always welcome to reach out to us for guidance.

How do I know the psychics and healers on Willow are genuine?

Every advisor on Willow has been personally tested and invited to join based on their authenticity, ability, and integrity. We only work with practitioners we trust — people who care deeply about helping others and who approach their work with respect and humility.

I've never had a reading before; what should I expect?
What is the difference between a psychic and a medium?

Psychics tune into your energy and the energy around you to provide insight about your life, relationships, career, and more. Mediums, on the other hand, connect with loved ones who have passed on to deliver messages and guidance from the spirit world. Some of our advisors offer both.

What kind of services can I find on Willow?

We offer a variety of spiritual and healing services including psychic readings, tarot consultations, mediumship, Reiki, and energy healing. Each service is delivered by experienced, compassionate professionals who are here to support you in whatever you’re going through.