Frequently asked questions

Below you will find the frequently asked questions

How do I know the psychics and healers on Willow are genuine?

Every advisor on Willow has been personally tested and invited to join based on their authenticity, ability, and integrity. We only work with practitioners we trust — people who care deeply about helping others and who approach their work with respect and humility.

What kind of services can I find on Willow?

We offer a variety of spiritual and healing services including psychic readings, tarot consultations, mediumship, Reiki, and energy healing. Each service is delivered by experienced, compassionate professionals who are here to support you in whatever you’re going through.

How do I choose the right advisor for me?

We encourage you to take your time and read the profiles of our practitioners. Each advisor has a unique energy and approach. Trust your intuition — the right one will resonate with you. And if you ever feel unsure, you’re always welcome to reach out to us for guidance.

Are my conversations private?

Yes. Your privacy is very important to us. All chats are securely stored and treated with the utmost confidentiality. We never share your information or session details with anyone outside of Willow.

Do I need to book a session in advance?

You can browse our available advisors, choose someone who feels right to you, and start a session directly through the website. Our services are available instantly. In the future we aim to offer scheduling sessions bookings in advance.

What is the difference between a psychic and a medium?

Psychics tune into your energy and the energy around you to provide insight about your life, relationships, career, and more. Mediums, on the other hand, connect with loved ones who have passed on to deliver messages and guidance from the spirit world. Some of our advisors offer both.

Can I get a refund if I’m not satisfied?

If you feel that your experience didn’t meet our standards of care and authenticity, please contact us. We genuinely care about your experience and will do our best to resolve the situation with fairness and heart.

I’ve never had a reading or healing before — what should I expect?

That’s completely okay. Many of our visitors are new to this. You’ll be met with kindness, not judgment. Our advisors will gently guide you through the process, answer your questions, and make sure you feel safe and supported throughout the session.

Do I need to believe in this for it to work?

You don’t have to believe in anything specific — just come with an open mind and heart. Healing, clarity, and insight have a way of finding us when we’re ready. Willow is here to support you, wherever you are on your journey.

Can I remain anonymous during sessions?

Yes, you can use a username and share only what you're comfortable with. What matters most to us is that you feel safe and respected.